returns & pickup policy
returns & pickup policy
• Return Address:
Posh Pony Boutique
3211 W Wadley
Midland, TX 79705
• Merchandise may be returned for store credit only within 14 days of delivery. Store Credit will be applied for the amount paid for the product. Credit will only be applied for the item, not for any shipping and handling charges. All sales are final on discounted items. Gift cards are NOT refundable.
• Any issues with an order or damaged claims MUST contact customer service within 3 days of receiving an order.
• Makeup Junkie Bags are non-refundable. If it is damaged or has a defect you must contact firstname.lastname@example.org about the warranty.
• All returned items must still have the ORIGINAL TAGS on them. Shoe boxes must be encased in another box for shipping to protect the items. If you send shoes back with stickers and return labels directly on the box, or if the shoe box is damaged, then we will not accept a return.
• Returned merchandise must be UNWORN and UNWASHED. Items that appear worn, have stains, or smell of cigarette smoke, deodorant, pet hairs or odors, etc. will not be accepted. If an item has been worn once, it will not qualify for a return.
MASKS ARE NON-RETURNABLE
• When making a return, please include the original invoice and any notes (written or via email) as to why it is being returned.
• Exact colors of merchandise may vary due to photography lenses, indoor / outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects and the buyer will pay return shipping if a return to our warehouse is attempted.
• The customer is responsible for all return shipping costs. We recommend using a shipping method that provides a tracking number for your reference.
• Please allow 3-4 business days for our warehouse to receive your return, and 5-7 business days for our return department to process your store credit.
• If approved for a return, a store will be sent to you by email to the email address on file and applied within 5-7 business days after we receive the returned item.
• If an order is placed prior to receiving a store credit code, we cannot refund that amount to you. Please wait until your store credit is applied to your account to place an order.
• If you place an order and do not use your store credit, we cannot apply that credit afterward. If you have any issues with your credit, please email customerservice@poshponyboutique before placing your order.
2021 New Pickup policy
You have 3️⃣ weeks to pickup your orders from the store. After three weeks you will be invoiced for shipping. If shipping is not paid within 48 hours it will be restocked or donated and ❌ no refunds will be issued ❌
Please keep in mind you also have 14 days from the date of purchase to exchange an item you order online, not 14 days once picked up.
Remember we also offer curbside and delivery!